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Home - Genesys Posted in: Genesys Cloud - Developer Community! @Thomas Prendergast - We're using the Genesys PS provided connector within MSFT Dynamics and have had screen recording issues for weeks I provided GTS the Google documentation on the LNA access requirements for the embeddable framework and they indicated
Genesys Cloud Release Notes | March 24th 2025 | Workforce Engagement . . . Genesys previously announced that, during the week of December 7, 2024, Genesys would migrate an additional 18 CIDR block of IP addresses used for Genesys Cloud public-facing media services Genesys postponed that date to April 5, 2025 These addresses supplement existing regions and cover growth in future regions The new IP range is 136 245 64 0 18 Additionally, Genesys will expand the RTP
Genesys Cloud CX Release Notes - August 11, 2025 | Genesys Cloud CX . . . Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
Upcoming Enhancements to Coaching Learning Scheduling: More . . . Hi everyone, We're pleased to share some upcoming enhancements to how Coaching and Learning appointments are scheduled in Genesys Cloud These changes aim to give you more control, greater transparency, and a closer alignment to Workforce Management (WFM) priorities, while still offering the flexibility your teams need day to day Why We're Making This Change Many of you have told us that
Genesys Cloud: Disaster Recovery and Backup Automation | Genesys Cloud . . . No replies, thread closed We are currently exploring disaster recovery strategies for Genesys Cloud, particularly focusing on how to handle the complete loss of our existing Genesys Cloud organization and the subsequent need to recreate a new organization from scratch
Genesys Cloud Deprecation: BYOC-Premises – Genesys Hardware Solution . . . Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment If you require a premises deployment, Genesys recommends transitioning to a BYOC Premises – Customer Hardware Solution edge device
New Feature: Agent Timeline View | Genesys Cloud - Main New Feature: Agent Timeline View is Now Live! We're excited to announce that the Agent Timeline View is now available in Genesys Cloud! This new view gives supervisors powerful visibility into an agent's day, providing a detailed visual timeline of status changes and interactions-including voice, chat, email, message, and callback sessions
Genesys Cloud - UI New Features Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI There are 10 Chapters in the toolkit, many with more than one thing for you to check out So, dive in to the material to learn how to adopt this exciting update
Request: Reduce prices for certification exams | Certification and Training As it stands today, Genesys customers and partners who get the most from their learning subscriptions are consuming the instructor-led training and also using the self-study and eLearning courses as references and or in preparation for certification