copy and paste this google map to your website or blog!
Press copy button and paste into your blog or website.
(Please switch to 'HTML' mode when posting into your blog. Examples: WordPress Example, Blogger Example)
Home - Genesys We recently went live with Genesys Cloud in Citrix and currently using it via the browser along with Mediahelper using BCR It works ok but definitely not the most consistently best experience for end users I've come across the desktop app as well but
Genesys Cloud CX Release Notes - August 11, 2025 | Genesys Cloud CX . . . Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
Upcoming Enhancements to Coaching Learning Scheduling: More . . . We're pleased to share some upcoming enhancements to how Coaching and Learning appointments are scheduled in Genesys Cloud These changes aim to give you more control, greater transparency, and a closer alignment to Workforce Management (WFM) priorities, while still offering the flexibility your teams need day to day
Genesys Cloud: Disaster Recovery and Backup Automation | Genesys Cloud . . . No replies, thread closed We are currently exploring disaster recovery strategies for Genesys Cloud, particularly focusing on how to handle the complete loss of our existing Genesys Cloud organization and the subsequent need to recreate a new organization from scratch
Genesys Cloud - UI New Features Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI There are 10 Chapters in the toolkit, many with more than one thing for you to check out So, dive in to the material to learn how to adopt this exciting update
Genesys Cloud - Beta HQ The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know
Request: Reduce prices for certification exams | Certification and Training As it stands today, Genesys customers and partners who get the most from their learning subscriptions are consuming the instructor-led training and also using the self-study and eLearning courses as references and or in preparation for certification
Replacement for Genesys Enhanced TTS Due to Deprecation | Genesys Cloud . . . Following Genesys' announcement of the deprecation of "Genesys Enhanced TTS" (excluding Polly, which doesn't meet our needs), we are seeking a replacement We want to engage with the community to understand what alternative solutions you are considering and any challenges encountered during your evaluation Thank you in advance and much
Upcoming Events - Genesys Genesys Cloud Overview: Empowering Modern Contact Centers When: Jan 22, 2026 from 11:00 to 12:00 (ET) Community: Certification and Training