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By: Gabriel Garcia , 11 minutes ago Posted in: Genesys Casual My goals for 2026 are to keep growing professionally, deepen my technical skills, and contribute more strategically at work Looking back at last year, I made solid progress on my learning goals and delivered key projects, so I'm excited to keep the momentum
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- Genesys Cloud CX Release Notes - August 11, 2025 | Genesys Cloud CX . . .
Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
- Workforce Engagement Management - community. genesys. com
Genesys is updating the monthly voice transcription allocation in Genesys Cloud For all new quotes beginning August 18, 2025, and effective for existing customers at their next renewal We are implementing changes designed to better reflect real-world usage patterns, support global language needs, and deliver enhanced transcription accuracy across all supported languages
- Upcoming Enhancements to Coaching Learning Scheduling: More . . .
Hi everyone, We're pleased to share some upcoming enhancements to how Coaching and Learning appointments are scheduled in Genesys Cloud These changes aim to give you more control, greater transparency, and a closer alignment to Workforce Management (WFM) priorities, while still offering the flexibility your teams need day to day Why We're Making This Change Many of you have told us that
- Upcoming Events - Genesys
Genesys Cloud Overview: Empowering Modern Contact Centers When: Jan 22, 2026 from 11:00 to 12:00 (ET) Community: Certification and Training
- Genesys Cloud Release Notes | March 24th 2025 | Workforce Engagement . . .
Genesys previously announced that, during the week of December 7, 2024, Genesys would migrate an additional 18 CIDR block of IP addresses used for Genesys Cloud public-facing media services Genesys postponed that date to April 5, 2025 These addresses supplement existing regions and cover growth in future regions The new IP range is 136 245 64 0 18 Additionally, Genesys will expand the RTP
- Genesys Cloud Deprecation: BYOC-Premises – Genesys Hardware Solution . . .
Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment If you require a premises deployment, Genesys recommends transitioning to a BYOC Premises – Customer Hardware Solution edge device
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