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Route: Track Everything In One Place Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
Where is my order? – Route for Shoppers You can monitor your order’s shipping status any time using Route’s web tracking page, which includes your order’s tracking status, its estimated delivery date, and in some cases, personalized product recommendations
How to file a claim - Route for Shoppers You can return to this page at any time by going to claims route com (directly or via your claim confirmation email) to check for updates We will also send status updates via email when your claim is successfully filed, approved, and resolved
Deadlines to file a claim - Route All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
What does my tracking status mean? – Route for Shoppers Tracking statuses can be confusing We’re here to help Below is a list of some common shipping updates that you may encounter while tracking your package, as well as a corresponding explanation an
How do I return my order? - Route for Shoppers Route makes it quick, easy, and inexpensive to make returns at select brands and retailers when you add our Return Shipping Protection to your orders To start a return, visit the brand or retailer’s website and follow the instructions provided
Customer Service Agent Learning Guide – Route Your login credentials will be the account information that was used to set up Route If you were not the primary user to set up your store account and need access, please contact your account manager to set up a profile for you
Why was my claim denied? - Route for Shoppers The retailer you purchased from is not a legitimate Route partner, and may have posed as a Route partner using deceptive means It is also possible that the retailer itself is fraudulent