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Call Center Consulting - McIntosh Associates McIntosh Associates is a call center consulting firm specializing in call center operations, customer experience, contact center performance
McIntosh Associates - Call Center Consulting Firm McIntosh Associates is a call center consulting firm that focuses on customer experience and operational excellence for leading businesses worldwide Our professional staff leverages significant operations and consulting experience to deliver highly pragmatic, actionable solutions
Voice Of The Customer - McIntosh Associates For firms across diverse industries, McIntosh has leveraged customer insight data to reengineer the quality monitoring process, customer satisfaction loyalty survey processes, and to modify call flows and operational processes to support customer experience objectives
Hospitality and Travel Call Center Consulting - McIntosh Associates We help customers in hospitality, travel, transportation and logistics improve call center operations in turbulent times McIntosh has significant experience with reservations, loyalty program management, consumer relations, technical and web support, and customer service operations
Richard Siler - McIntosh Associates He joined EDS’ Customer Service Technologies division in 1994 and later joined the EDS A T Kearney Call Center Consulting team Mr Siler has an MBA and is a founding partner of McIntosh Associates His international assignments include projects in South and Central America
Sourcing Call Center Operations - McIntosh Associates McIntosh’s sourcing expertise leverages significant strategy, call center operations, and procurement experience to support our clients’ outsourcing decision processes
Manufacturing Call Center Consultants - McIntosh Associates Whether addressing distribution networks, measuring end-customer satisfaction and loyalty, or seeking incremental improvements in call center operations, McIntosh has the ability to deliver pragmatic consulting results that are cost-conscious and customer focused
Mandy Harshman - McIntosh Associates She later joined the EDS A T Kearney Call Center Consulting team and is one of the founding members of McIntosh Associates Her international experience includes assignments in South America and Europe Ms Harshman specializes in the design and deployment of quality assurance, call flow, and voice recognition solutions (214) 488 2321
Call Center Insight - McIntosh Associates How McIntosh Associates and Mivation helped a national health care servicer refocus, reduce costs AND boost productivity OVERVIEW