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Interactive voice response - Wikipedia Interactive Voice Response (IVR) systems are automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient They operate using voice recognition and Dual-Tone Multi-Frequency (DTMF) input from a telephone keypad
What Is IVR (Interactive Voice Response) How Does It Work? Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that greets and acts on information it collects from callers
What Is IVR? - Interactive Voice Response Explained - AWS Interactive voice response (IVR) is an automated phone system that allows your customers to choose from voice menu options and interact using voice and number pads When customers call an organization's customer service number, they hear a recorded voice asking them to choose from a series of options, like language or department
What is interactive voice response (IVR)? - IBM Interactive voice response (IVR) is an automated telephone technology that enables callers to receive or provide information or make voice requests without speaking to a live agent
IVR: What Is Interactive Voice Response + How Can It Help You? IVR stands for Interactive Voice Response and is an automated business phone system feature that provides callers with lists of pre-recorded options to choose from through spoken responses or keypad inputs So, that’s your definition of IVR, but what does it really mean?
What is interactive voice response (IVR)? A complete guide IVR helps call centers deflect incoming calls, answer customer questions immediately, and free up agents to handle urgent, complicated matters In this guide, we’ll detail the benefits of IVR and how you can use it to provide more efficient service to your callers