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Conversational journeys concepts - Dynamics 365 Customer Insights . . . Conversational journeys use existing capabilities from Dynamics 365 Customer Insights – Journeys and Dynamics 365 Contact Center This article introduces several concepts that you use when working with conversational journeys
The guide to Dynamics 365 Customer Insights – Journeys Dynamics 365 Customer Insights – Journeys is an excellent instrument for enterprises, transforming customer interactions It proposes a complete platform to craft cool, impersonated, and impactful customer journeys Customer Insights – Journeys assists companies in four main manners
Build segments in Customer Insights - Journeys - Dynamics 365 Customer . . . Build segments directly in Dynamics 365 Customer Insights - Journeys with the powerful, easy-to-use logic builder that doesn't require specialized knowledge of complex data structures or logical operators Preview the estimated segment size and membership before you mark your segment as "Ready to use" in customer journeys