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How To Calculate Net Promoter Score (NPS) + Free Calculator To calculate your Net Promoter Score (NPS): Start by collecting all your survey responses in one place - such as a spreadsheet Then calculate the percentage of Promoters and Detractors by dividing each count by the total number of responses and multiplying by 100 NPS = % Promoters − % Detractors
NPS Calculator: Calculate your Net Promoter Score - Delighted Calculating your NPS score is as simple as tallying up your responses and subtracting the percentage of detractors from the percentage of promoters For example, if 60% of respondents are promoters, 10% are detractors, and 30% are passives, your NPS would be 60-10=50
How To Calculate Net Promoter Score Correctly In 2025 Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others Based on a single-question survey and a 0–10 scale, it turns survey responses into clear signals about your customer relationships
How To Calculate NPS - Customer Thermometer Everything you need to know about how to calculate your NPS score We show you how to calculate NPS score for free Examples and templates