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Why is working at a call center so exhausting? - Reddit Why is working at a call center so exhausting? Because between keeping up with a hundred knowledge base articles, watching KPIs 40 hours a week, micromanagement, coachings, hundreds of rude people, and generally never being enough in the company’s eyes… its really hard on your brain “Never being enough in you companies eyes”, I felt that : ( Yes
‘Training My Replacement’: Inside a Call Center Worker’s . . . To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work But to some, the threat is already here In late May, Ylonda Sherrod and dozens of others
7 Ways to Identify and Avoid Call Centre Burnout - Risely Call center burnout refers to the exhaustion experienced by call center employees due to prolonged stress It manifests as cynicism, detachment, and decreased job performance It can result in low morale, absenteeism, and high turnover
Your call is very important to us. Is it, really? - CBS News First of all, labor shortage Especially since the pandemic, it's hard to find people to fill these jobs The average call-center worker quits after 18 months Then there's consolidation
7 causes of call center stress (And how to fix them) Call center stress poses a huge barrier to delivering good customer service Read on to find out how to keep call center burnout at bay and improve agent wellness