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Cisco SMARTnet contract Cisco SMARTnet Service provides the following device-level support: • Direct access 24 hours a day, 365 days a year to specialized experts in the Cisco Technical Assistance Center (TAC) • Extensive self-help support through Cisco’s online knowledge base, communities, resources, and tools
SmartNet is it worth it : r Cisco - Reddit What exactly is smartnet and is it worth the cost? I am looking to purchase some new 9300s and have the option to get smartnet I am fairly new to Cisco and would like to know what smartnet actually gives me Is Cisco like Poly where you have to have a warranty to get firmware updates?
DNA vs Smartnet : r Cisco - Reddit Smartnet provides entitlement to your minor and major software releases (IOS images), entitlement to Cisco TAC, and typically provides some type of RMA service level (8x5xNBD) for the switch itself
Can I add Smartnet to switches bought used? : r Cisco - Reddit Can I add Smartnet to switches bought used? I'm getting confused about DNA and Smartnet and want some real world (non-retailer trying to upsell me) input There is a USED 9300x-12Y-E switch that I want on eBay- can I get it added and supported on my existing Smartnet contract with my other switches?
Cisco Smart Net SmartNet can include hardware replacements (RMA) in case of hardware failures The SLA you have depends on the level of service bought, for instance 24x7x4, which ensures you have a new device within 4 hours after the failed unit has been deemed faulty by TAC - the service level is valid 24 hours a day, 7 days a week
Trying to figure out if smartnet is required for updates Trying to figure out if smartnet is required for updates Hi all, We only have a few cisco devices and I'm trying to figure out if smartnet is required for software updates on switches When I look online everyone seems to say: Yes Smartnet is required for software updates
Catalyst 9K Smartnet : r Cisco - Reddit For general software updates, you need SmartNet That said, if there’s a security vulnerability in the software you are running you can reach out to TAC and request an upgrade Edit: As called out below, software upgrades for all versions are included in the 9ks with the licensing
Questions about 2 smartnet part numbers. whats the difference . . . We have a project going to replace some routers and have been presented with 2 quotes the only difference between them, aside from a significant dollar amount, is the part number for the smartnet I'm trying to research what the differences are but haven't been able to track down like a matrix of what everything means
Cisco SmartNet EOL lookup tool : r networking - Reddit Cisco now let's you search for SmartNet information, as well as EOS EOL information, based on serial number now with their Device Coverage Checker tool It even lets you upload a CSV