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SalesLink Services - AA SalesLink either revalidates the ticket (Revalidate American Prime Flights) or confirms your newly rebooked flights conform to the Schedule Change guidelines by adding PNR remarks
AA - Agency reference guide Welcome, travel partner SalesLink is your one-stop resource for all of your partnership needs
Schedule Change - AA SalesLink checks your PNR Order for the itinerary affected by the schedule change, to ensure the newly booked flights meet American’s schedule change guidelines
Name Correction Guidelines - AA · No changes to original ticketed itinerary allowed · No additional monies or fees apply · Once the tickets are reissued, cancel the original PNR SalesLink Self-Service Steps to process a Name Correction in SalesLink: · Login into SalesLink · Under Request type, select Service o On the Service Type drop-down select Name Correction
Irregular Operations (IROPS) - AA Saleslink INVOL Reissue Service Request allows Travel Agencies to bypass contacting American while verifying our Irregular Operations (IROPS) guidelines This request only applies when American has already reissued the ticket and the customer prefers an alternate flight (s)
Refund Information - AA Residual Value Refund requests for travel agencies There are certain circumstances where agencies may process Refunds for Non-refundable tickets Please refer to the corresponding file for Refund guidelines and waiver codes Refund may be processed for: · Taxes of non-refundable unused tickets · Valid refundable unused or partially used tickets · Refundable taxes on non-refundable tickets
American Airlines offers tools for seamless customer service We encourage you to utilize SalesLink and Agency Reference These self-service tools help reduce call volume, decrease wait times, and improve the overall customer experience Sales Support is equipped to assist with travel agent needs and ensure a seamless customer experience
Ticketing Time Limit and Expired Fare Waiver - AA The travel agent can process Ticketing Time Limit- Expired Fare waiver through SalesLink instead of using the 24HR waiver code General guidelines to consider when processing the waiver through SalesLink: