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Customer Experience Solutions – AI Customer Service Tools – RDI Corporation RDI’s suite of AI tools helps you deliver faster, more personalized customer experiences, without adding headcount From automation to insights, each solution is built to enhance performance and scale without sacrificing quality
About RDI: People-Powered Performance and Purpose-Driven Culture | RDI At RDI, she fuels growth by building proprietary AI tools, shaping brand strategy, and delivering solutions that work for both clients and employees She’s known for transforming big ideas into scalable programs and for developing teams that thrive under her guidance
Press Releases Archives - RDI Corporation January 2023—RDI received the 2023 Pillar Award for Community Service, which recognizes for-profit businesses that invest their time and financial resources […]
Why RDI: A Smarter Partner for Scalable, Human-Centered CX | RDI RDI delivers the right-sized support for seasonal spikes, rapid growth, or channel expansion all while preserving your brand standards and KPIs Whether you need 20 agents or 2,000, we scale without losing the personalized service your customers expect
Customer Service Outsourcing – Outsourced CX Programs - RDI Corporation RDI blends human insight with AI-powered automation to create seamless, scalable service that still feels personal Whether you’re solving complex issues or handling everyday interactions, we make it feel effortless for your team and your customers
RDI Connect Contact Center in Henderson Nevada Serves at the Las Vegas . . . Founded in 1978 in Cincinnati, OH, RDI continues to grow, with 11 domestic and near-shore locations and more than 3,500 in-house and work-from-home employees Our four award-winning brands are a team of problem-solvers devoted to Winning Smart
Back Office Support Services – Back Office Operations Outsourcing . . . RDI streamlines time-intensive workflows including check scanning, claims processing, and policy support so your team can focus on high-value work While handling your back office support, we help you reduce overhead, improve accuracy, and scale with confidence
QA Impact on Performance - rdicorp. com RDI teamed up with this big-shot cable company to boost their performance They wanted higher quality assurance (QA) scores, better conversion rates, and lower costs
What is an Outbound Call Center? Inbound Vs Outbound - RDI Corporation RDI provides in house resources to leverage your inbound and outbound call demands We take pride in our strong company culture and call center expertise that ultimately contributes to our ability to boost your customer retention rates
24 7 Bilingual Answering Services with Fluent English Spanish . . . RDI makes it easier and more affordable than ever to integrate bilingual answering services into your existing systems Your company will only pay for the operator minutes that callers use and our representatives will work as contractors for your business