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Help and Support | Qantas Online help and support for frequently asked questions on Qantas Bookings, Baggage, Check-in, Manage booking, Frequent Flyer, Qantas Club and how to contact us
Manage Booking | Qantas Help and Support Find answers to your Manage Booking questions From seat selection, change flights, upgrade flights, meal selection and more
Qantas Frequent Flyer airline partners Which airlines are partners in the Qantas Frequent Flyer program? For a full list of our partner airlines, visit our Airline Partners page You can also visit our A-Z of partners to filter our airline partners by the eligibility to earn Qantas Points and or Status Credits, or to use points
Fare rules and different fare types - Qantas When booking a flight on qantas com, you can find the fare rules by clicking on the fare name in the search results table You have the option to compare the rules of different fares for the same flight For bookings made through other channels: Contact your local Qantas office View conditions for oneworld round the world fares If you booked through a travel agent or third party, contact
The Qantas network and main destinations View our route maps for both Domestic flights International flights See our handy Airport Guides for information about the airports that we fly to, including maps, lounge locations and more Find inspiration for your upcoming trip with our Destination Guides
Lost and delayed baggage - Qantas If your baggage isn't available on arrival and we haven’t contacted you, please submit a report so we can start tracing your baggage There are time limits for lodging a delayed baggage report Visit Delayed, lost or damaged baggage for information on who to contact and how to report it You'll need to provide your booking reference, contact details, description of your baggage and any other
Inflight meals - Qantas Yes We provide complimentary food and non-alcoholic beverages on all Qantas operated domestic and international flights Complimentary alcoholic beverages are included on international flights and selected domestic flights Food and beverage service varies across different routes and aircraft types Select your preferred class of travel from the travel classes page for more information on
Making special requests or special assistance - Qantas If you have special requirements or need assistance during your journey, here are all the options available to you: Dietary Requirements and Sporting Equipment: Check the latest information on dietary required meals for selected services For Qantas flights, you can indicate dietary and sporting equipment requirements online through Manage Booking After entering your booking reference and last
Booking reference and where to find it - Qantas Your booking reference is a six character combination of letters and numbers; however it’ll never include a zero or a one You can find your booking reference in the confirmation email that was sent to you, your e-ticket receipt and in the Qantas App at the top of the trip page The below items can't be used to check-in: Your e-ticket number, this a 13 digit number starting with 081 Your