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5S - What are The Five S’s of Lean? | ASQ The approach is designed to help build a quality work environment—physically and mentally 5S achieves “a place for everything and everything in its place ”
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What Is Service Quality? - my. asq. org At its core, service quality is the customer’s perceived difference between the benefits they expect and the benefits they actually receive Unlike products, services are intangible: you can’t touch them, store them, or own them