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Learn About Quality - ASQ Explore the concepts, tools, applications, and technical terms that make up the world of quality For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history of quality
What Is Quality? | ASQ Level two quality products and services need only satisfy customer expectations The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, Juran, Pirsig, Shewhart, and Taguchi - each of whose definition of quality is presented in sidebar articles
Quality Resources | ASQ The world's most comprehensive collection of quality resources American Society for Quality’s Quality Resources is your one-stop online library of information related to quality
What is a Quality Management System (QMS)? | ASQ Quality management systems (QMS) play an important role in the continuing improvement of organizations Learn the history and benefits of QMS at ASQ org
About ASQ: Who We Are | ASQ ASQ is a global community of experts and the leading authority on quality in all fields, organizations, and industries
Statistical Methods for Quality Improvement - ASQ Learn how to use quality statistics to develop new methods for quality control improvement Visit ASQ org for more information on statistical techniques
What Is Service Quality? - my. asq. org At its core, service quality is the customer’s perceived difference between the benefits they expect and the benefits they actually receive Unlike products, services are intangible: you can’t touch them, store them, or own them