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Learn About Quality - ASQ Explore the concepts, tools, applications, and technical terms that make up the world of quality For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history of quality
What Is Quality? | ASQ Level two quality products and services need only satisfy customer expectations The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, Juran, Pirsig, Shewhart, and Taguchi - each of whose definition of quality is presented in sidebar articles
The Quality 4. 0 Roadmap: Designing a capability roadmap toward quality . . . It consolidates fundamental Quality Management practices to promote sustained progress toward stages of advanced technological integration In each stage, the “Quality 4 0 Roadmap” highlights the necessary capabilities organizations need to develop and alerts them of potential pitfalls
What is a Quality Management System (QMS)? | ASQ Quality management systems (QMS) play an important role in the continuing improvement of organizations Learn the history and benefits of QMS at ASQ org
5S - What are The Five S’s of Lean? | ASQ 5S can be facilitated and mentored to a team in a way that mirrors the future state or direction an organization wants to take its continuous improvement efforts 5S can be mapped into plan-do-check-act; define, measure, analyze, improve, and control; lean fundamentals; or lean House of Quality
About ASQ: Who We Are | ASQ ASQ is a global community of experts and the leading authority on quality in all fields, organizations, and industries
Excellence Through Quality | ASQ Have a Standards Question? Ask the Experts! Submit your technical questions about an international or American national standard to our panel of seasoned quality professionals
What are Performance Metrics Metrology? Types of Quality Metrics | ASQ There are many different forms of performance metrics, including sales, profit, return on investment, customer happiness, customer reviews, personal reviews, overall quality, and reputation in a marketplace Performance metrics can vary considerably when viewed through different industries