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New Feature: Agent Timeline View | Genesys Cloud - Main We're excited to announce that the Agent Timeline View is now available in Genesys Cloud! This new view gives supervisors powerful visibility into an agent's day, providing a detailed visual timeline of status changes and interactions-including voice, chat, email, message, and callback sessions
Genesys Cloud Release Notes | April 7th 2025 | Workforce Engagement . . . Genesys previously announced that, during the week of December 7, 2024, Genesys would migrate an additional 18 CIDR block of IP addresses used for Genesys Cloud public-facing media services Genesys postponed that date to May 3, 2025 These addresses supplement existing regions and cover growth in future regions The new IP range is 136 245 64 0 18 Additionally, Genesys will expand the RTP
Predictive Routing FAQ | Genesys Cloud - Main More than four agents assigned to the queue Is Predictive Routing available in my Genesys Cloud instance? Predictive Routing is available in GC1, GC2, and GC3 with the AI Experience Bundle It’s included by default in GC4 What permissions are required to view Benefit Assessment evaluation results? To run a Benefit Assessment, make sure you have:
Genesys Cloud CX Release Notes - March 03, 2025 | Genesys Cloud - Main Genesys previously announced that, during the week of December 7, 2024, Genesys would migrate an additional 18 CIDR block of IP addresses used for Genesys Cloud public-facing media services Genesys postponed that date to April 5, 2025 These addresses supplement existing regions and cover growth in future regions
out of queue | Genesys Cloud - Main Genesys Cloud - Main View Only Community Home Discussion 58 6K Library 1 4K Blogs 0 Events 3 Members 6 8K Back to discussions
Troubleshooting | Genesys Cloud - Main Genesys Cloud - Main Community Home Discussion 58 6K Library 1 4K Blogs 0 Events 3 Members 6 8K Back to discussions Expand all Collapse all
Welcome to the Genesys Cloud - Developer Community! | Genesys Cloud . . . Genesys Posted 03-12-2025 13:24 Edited by Matt Lawson 03-17-2025 10:51 Reply Reply Privately Hey Everyone, Welcome to the Genesys Cloud - Developer Community! This community will be the primary home for developer genesys cloud site My colleague Tim Smith did a great writeup with some additional context about this change Here is the skinny
Genesys Cloud - Main For testing, I use a 20 20 Mbps connection Recently, I finally got the Microsoft Multimedia Redirection Extension working to redirect all Genesys Cloud audio, so that it goes directly between the AWS environment and the agent's physical devices, and completely bypasses the Cloud PCs AVDs
Genesys Cloud: Disaster Recovery and Backup Automation | Genesys Cloud . . . No replies, thread closed We are currently exploring disaster recovery strategies for Genesys Cloud, particularly focusing on how to handle the complete loss of our existing Genesys Cloud organization and the subsequent need to recreate a new organization from scratch
ZScaler Configuration | Genesys Cloud - Main I'm in the process of deploying Genesys Cloud Agents in an environment secured by ZScaler, and I'm running into connectivity issues I've attempted to whitelist a few Genesys Cloud endpoints, but the agents still face intermittent connection problems I'm looking for advice from anyone who's successfully integrated Genesys Cloud Agents with