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Call Center Consulting - McIntosh Associates McIntosh Associates is a call center consulting firm specializing in call center operations, customer experience, contact center performance
Beverly McIntosh - McIntosh Associates Today she focuses exclusively on McIntosh Associates’ clients and its Call Centers of Excellence networks Her international experience includes the Americas and Europe (214) 488 2321
Mandy Harshman - McIntosh Associates Mandy Harshman began her call center career at EDS as a Marketing Specialist in the Customer Service Technologies group She later joined the EDS A T Kearney Call Center Consulting team and is one of the founding members of McIntosh Associates Her international experience includes assignments in South America and Europe Ms
McIntosh Associates - Call Center Consulting Firm McIntosh Associates is a call center consulting firm that focuses on customer experience and operational excellence for leading businesses worldwide Our professional staff leverages significant operations and consulting experience to deliver highly pragmatic, actionable solutions
Call Center Industry Expertise - McIntosh Associates How McIntosh Associates and Mivation helped a national health care servicer refocus, reduce costs AND boost productivity OVERVIEW TIP SHEET – Outsourcing Your Contact Center: Vendor Metrics for Staffing Line Adherence
Richard Siler - McIntosh Associates He joined EDS’ Customer Service Technologies division in 1994 and later joined the EDS A T Kearney Call Center Consulting team Mr Siler has an MBA and is a founding partner of McIntosh Associates His international assignments include projects in South and Central America
Call Center Performance Management Consulting - McIntosh Associates McIntosh consultants addressed all aspects of the operation: voice and data platforms, desktop and support technologies, management ratios, staffing and scheduling processes, escalation and exception handling, performance management processes, and human resource processes
Operational Optimization Consulting - McIntosh Associates McIntosh has successfully leveraged its expertise to refine and streamline operational processes, deploy metrics and measurement systems, and improve tool utilization Examples of McIntosh operationally focused engagements delivering best practice results include: