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The #1 Contact Center Event - ICMI ICMI's Contact Center Expo delivers expert strategy and insight into the technologies and concepts you need to know to plan, manage, and optimize your contact center Start your nomination (s) today!
Call Center Training - ICMI ICMI courses reflect the knowledge and experience gained from nearly 40 years of successful contact center training Each of ICMI's instructors is an industry expert, with a working knowledge of contact center educational best practices that make a lasting impact on students
Contact Center Training Programs Education – About ICMI ICMI is the leading global provider of comprehensive contact center performance management solutions Our training, consulting technology services help organizations maximize their customer experience
Contact Center Site Certification - ICMI ICMI Site Certification helps organizations improve customer experience by assessing their contact center operations and providing expert advice on best practices
The Cyanide Code - International Cyanide Management Code The “International Cyanide Management Code For the Manufacture, Transport, and Use of Cyanide In the Production of Gold” (Cyanide Code) is a voluntary, performance driven, certification program of best practices for the management of cyanide in gold and silver mining
ICMI 2025 | SIGCHI ICMI is the premier international forum that brings together multimodal artificial intelligence (AI) and social interaction research Multimodal AI encompasses technical challenges in machine learning and computational modeling such as representations, fusion, data, and systems
ICMI Contact Center | Training Catalog Download Explore all of ICMI's contact center courses, training options, services, and more in the ICMI Training Catalog Complete the form below to download your copy Not You? Reset Form Which training courses are you interested in?* Please submit a response up to 500 characters By signing up you agree to our terms and conditions and privacy policy
ICMI Contact Center Expo 2024 | Schedule 2024 ICMI’s Contact Center Expo provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you You can find specific sessions by checking the conference tracks and or conference pass types on the left hand side below
Brad Cleveland - Wikipedia Cleveland was a majority shareholder and served as president and CEO of ICMI from 1996 through June 2008 when ICMI became part of London-based United Business Media