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Genesys Cloud - Main - Genesys Reply As @dawn weston mentioned - I have seen before that if your company uses something such as a Chrome extension that suspends Google Chrome tabs when not in use, in an attempt to free up some of the excessively heavy memory usage from the browser, this may cause a disconnect between the agent and Genesys, therefore knocking them into "Offline"
Genesys Cloud - Main - Genesys Hi Everyone, We have enabled call recording in Genesys Cloud by selecting "Record calls on this trunk" and adding Queues to the recording policy However, we've
Xperience 2025 - Genesys Join experts in your industry at Genesys Xperience 2025 Xperience 2025 will include everything you need to deliver an industry-leading customer and employee experience From best practices in breakout sessions to hands-on knowledge in workshops, you’ll gain the insights you need to build a competitive advantage through customer experience
Workforce Engagement Management - Genesys Hello Genesys Community,Next week we will begin releasing the Early Reminders for Scheduled Activities This new feature will allow you to configure reminders
Genesys Cloud - Main - Genesys The Genesys Cloud CX Community is a great place to ask questions, connect with others, and stay in the know
Genesys Cloud - Main - Genesys Is there a way to still have dark mode with the latest update to the dashboards? If currently not, when will that be added? #ArchitectureandDesign--------------
Genesys Customer Advocacy Program - GCAP The Genesys Customer Advocacy program (GCAP) is a connected and personalized experience across the Genesys Community GCAP members can engage in a range of activities to earn points along the way The updated program includes a simplified points system, activities that match your specific interests and new member levels - with rewards at every stage
Upcoming Events - Genesys Quarterly Genesys Cloud Roadmap Webinar for Customers and Partners When: Jul 23, 2025 from 10:00 to 11:00 (ET) Community: Genesys Cloud - Main
Genesys Cloud - Main - Genesys Randomly, Genesys will seem to lose track of the headset that is connected to the physical devices, causing either the phone icon in Genesys to turn red, the Audio Controls to display "Enable microphone permissions to enable audio controls", or everything in Gensys will LOOK like it should work, but the agent with have no audio, mic, or both