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Zoom Partnership | Genesys Access your favorite Zoom Meeting features without leaving the Genesys Cloud solution Agents can share their screen to give colleagues insight into a customer profile or history — or ask a teammate to share theirs
Genesys Cloud - Main - Genesys In this video @Joseph Ian Romero talks about the long awaited feature ACD Conferencing that was released on 28 Feb Agents can now add people to a conference call while they are on an ACD voice interaction in the desktop agent UI
AI-Powered CX | Genesys Cloud No matter where your customers’ journeys start, you can uncover insights and take the next best action with Genesys Cloud and built-in AI Now it’s easier than ever to keep employees engaged and customers happy
Unified Communications and Collaboration Capabilities | Genesys This means you can house everything from SMS text messaging and phone calls to email and web conferencing in one place With less switching between applications, you can save time and deliver better benefits to agents and end users
Solutions centres de contact | Expérience client omnicanal | Genesys Quel que soit le point de départ du parcours de vos clients, offrez une expérience unifiée avec la plateforme Genesys Cloud™ et l’IA intégrée Il est plus facile que jamais de maintenir l’implication de vos collaborateurs et la satisfaction de vos clients, tout en les fidélisant
Conference A Voice Call - Genesys Go to Remaining Connected After the Conferencing Agent Disconnects If the calling agent initiated a voice consultation conference, the Workspace Voice Interaction window is displayed and shows your status as connected to the calling agent (see the Voice Interaction window, displaying your status as Connected to the calling agent figure)
ACD Conferencing Beta - Genesys ACD Conferencing will enable agents to start conferences via a dedicated control on the native Genesys Cloud Agent UI from within the ACD context Inbound voice interactions will now contain a new conferencing call control after the initial connection between the customer and the agent
Genesys Cloud WebRTC Media Helper product overview | Genesys Submit new support tickets and track existing ones through a single, convenient site Use this all-in-one access point to find links to resources that improve your Genesys experience A Genesys representative will reach out to you shortly to get it scheduled