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What is Modern Service Management? | Microsoft Community Hub Modern service management (MSM) is about moving from a legacy, project-driven mindset to a product-centric approach Instead of following the traditional 3-5 year refresh cycle, businesses must adopt an evergreen model where new features and capabilities are continuously integrated
Modern Service Management: The 12-Step Journey to MSM This article summarizes the 12-step journey to Modern Service Management It provides useful nuggets of information and takeaways you can apply immediately; with the journey map used to help to prevent and or mitigate failures and to optimize successes
Modern Service Management: A Guide to Transforming Your IT Operations Modern Service Management (MSM) is a strategic approach to IT service delivery that focuses on delivering value to the business and its customers It is a departure from traditional IT Service Management (ITSM) methods, which were often rigid and bureaucratic
Modern Service Management- Best Practices and Principles with Atlassian . . . Whether it's ensuring that software applications are up-to-date and meet user requirements or that the IT network is secure and reliable, modern service management provides a framework for delivering IT services in an efficient and cost-effective manner
How modern service management can deliver business growth Modern service management is not just a trend; it's a necessity for modern IT and Business teams It plays a crucial role in driving productivity while supporting business growth
Managed Services: A Guide to a Modern Service Desk - Ergo In this guide to modern service management, we will explore what is managed services, how modern IT managed services are structured and operate, and how various tools can enhance their effectiveness and drive a better and more efficient client user experience
The 12-Step Journey to Modern Service Management Modern Service Management represents not only a philosophical change (e g DevOps is a core tenant of Modern Service Management), but rethinking the overall approach to IT It isn’t a framework, and there are no intentions to monetize it
Modern Service Management: Why Transition ITSM to MSM? With Modern Service Management defined as: “A lens intended to focus service management experts, around the globe, on the most important outcomes that evolve our customers from legacy, traditional IT models to an easier, more efficient, cost effective, and agile service structure ”