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Adding CC BCC to Tickets - HappyFox Support Just like email clients, you can copy additional recipients using CC BCC while replying to a ticket You can manually add these recipients or configure HappyFox to automatically include existing recipients
Adding CC BCC to Tickets | HappyFox University - YouTube Just like email clients, you can copy additional recipients using CC BCC while replying to a ticket You can manually add these recipients or configure HappyFox to automatically include
Create Ticket Contact custom fields - HappyFox Support Ticket custom fields: These are used to collect more information about the ticket, the issue type of the ticket, etc Contact custom fields: These are used to collect more information about the contact such as their subscription plan details, payment details etc
Adding CCs BCCs | HappyFox University - YouTube With HappyFox University, learn how to leverage HappyFox to provide excellent customer service Watch tutorial videos, reference related content and engage i
Manage ticket custom fields - HappyFox Support Ticket custom fields lets you collect additional data about the ticket like Order ID, Shipping Address, Issue Type, apart from the basic properties such as status, priority , category or contact
Customizing your New Ticket Creation Form - HappyFox 1) How do I show hide fields in my new ticket creation form? A: To customize the visibility of default fields (Fields that HappyFox ship by default), you would have to go to Manage >> Account Settings >> New Ticket Form Customization Options and enable disable fields under the "Display for Contact" column
Cc Alert for Email Channels in Ongoing Ticket Conversations In HappyFox Helpdesk, contacts can include additional recipients in the Cc field when replying to a ticket These recipients may be individual email addresses or other email channels configured within your Helpdesk
Creating and Using Ticket Templates - HappyFox Support Use Ticket Templates during new Ticket creation: In agent portal new ticket form, scroll to the “Ticket Template” section Choose a template from the drop-down Once chosen, the fields set by the template will be highlighted as shown in the screenshot You can modify the pre-filled values if needed and continue creating the ticket
Category advanced settings explained. - HappyFox Support Cc recipients while adding an update: Defines how would you like to auto-populate the cc recipients of a ticket when the conversations include cc recipients added by both agents and contacts Whom do you want to drop and whom do you want to carry forward and notify the updates