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Five Reasons Why Contact Centers Move to the Cloud - Aberdeen Strategy . . . A trend analysis of Aberdeen’s cloud contact center studies between 2013 to 2018 shows that adoption of cloud technology has continuously risen during this time, with varying paces each year So, why are contact centers increasingly incorporating cloud technology into their activities? Financial Flexibility
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Everything You Need to Know About Software Audits - Aberdeen Strategy . . . As this 2015 Aberdeen Essentials report reveals, of all the software deployed in an enterprise, 28% goes unused or barely used This amounts to a loss of nearly $224 per PC Furthermore, the number of license audits being conducted by leading software vendors is increasing
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