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- ServiceDesk
Unless, I'm missing something, that tool doesn't help It asks for the old password, which I don't have, to set a new password
- How to setup email notification in ServiceDesk | ServiceDesk - Broadcom
Changing the e-mail, formatting or text is somewhat straightforward but adding a notificiation somewhere where there isn't one usually involves modifying workflows and exactly how to do that depends on where and what specifically you need
- How do I know my ServiceDesk Version? | CA Service Management - Broadcom
The first question that CA Support asks is "What is the ServiceDesk version you are using?" So there are 3 different ways to identify the ServiceDesk Version 1) If you have access to the ServiceDesk Server, then open the "version" file located under Service Desk Manager pdmconf folder Below are the Versions for different releases of ServiceDesk
- Delete User account from ServiceDesk Portal - Broadcom
I have a number of User accounts in ServiceDesk that are no longer needed They were test accounts for testing the AD Sync process and have no Incidents assigned to the users The AD accounts have been deleted The ServiceDesk 7 1 SP2 user guide says to go to Admin Users Accounts Manage Users and delete users
- servicedesk url changes | CA Service Management - Broadcom
Hi Laqa, This means you have whats called a "web director" in place A web director is similar to a software load balancer which will divy up the load between the two webengines based on whats called a willingness value, and the current load on each webengine
- Redirect CASD URL to simple alias | CA Service Management
You will want to review the Options Manager option of for web_cgi_url which should be updated to reflect the url that users will use to access ServiceDesk You may also need to set up a similar DNS redirect for the Tomcat url and then in the NX env file update the NX_SERVLET_SERVER_URL to reflect the redirect as well (routing to Tomcat)
- HA for serviceDesk | CA Service Management - Broadcom
ServiceDesk doesn't reconnect to the database when the database failover happens on a cluster from one node to another This applies to Oracle or SQL server databases Solution: Service Desk is not cluster aware and is only cluster tolerant
- Where can I find my error logs in Servicedesk 7. 1? - Broadcom
ServiceDesk Solution logs into Notification Server logs as the rest of solutions The actual ServiceDesk server logs into Workflow logs (Logs folder under Workflow install folder, for ServiceDesk 7 1, default location is C:\Program Files\Symantec\Workflow\Logs )
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