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- What Is a Help Desk? | IBM
A help desk is a software tool or team of human agents that enable a company to support its customers in real time
- ¿Qué es help desk? | IBM
Help desk es una herramienta de software que responde las preguntas de clientes en tiempo real, además de asistirlos con soporte técnico u otros problemas
- O que é um Help Desk? | IBM
Help desk é uma ferramenta de software ou uma equipe de agentes humanos que permitem que uma empresa ofereça suporte a seus clientes em tempo real
- What Is a Service Desk? | IBM
An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and end users
- Che cosè un help desk? | IBM
Un help desk è uno strumento software o un team di agenti umani che permettono a un'azienda di prestare assistenza ai clienti in tempo reale
- IBM Support
IBM’s technical support site for all IBM products and services including self-help and the ability to engage with IBM support engineers
- Was ist ein Service Desk? - IBM
Daher ist der Helpdesk für den taktischen IT-Support zuständig, während der Service Desk eher strategisch ausgerichtet ist Der Service Desk kümmert sich zum Beispiel auch um Softwarelizenzen, Service-Anbieter und Verträge mit Dritten im Zusammenhang mit ITSM
- How conversational AI can transform IT support - IBM
Helpdesk workers are only human and providing 24 7 support seemed unrealistic That was, until the introduction of AI chatbots for business emerged on the IT landscape
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