Call Center Workers Are Tired of Being Mistaken for AI - Slashdot Bloomberg reports: By the time Jessica Lindsey's customers accuse her of being an AI, they are often already shouting For the past two years, her work as a call center agent for outsourcing company Concentrix has been punctuated by people at the other end of the phone demanding to speak to a re
Why is working at a call center so exhausting? - Reddit It's the talking on the phone all day, combined with the fact that the vast majority of call center jobs involve speaking with customers who are upset or having some sort of problem
Why Are Call Center Agents Always Frustrated? - Squaretalk Call center agents often experience frustration and burnout due to the demanding nature of their job The signs of burnout are quite clear and can have a significant impact on the well-being of the agent as well as their job performance Here are some typical signs of frustration and burnout that call center agents may experience: