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- Vonage Business Cloud | Answer | Call Park and Visual Call Park
Call Park and Visual Call Park are features that let you park a call in a parking spot and then retrieve the call from a different phone in your office or in the Desktop or Mobile apps
- Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD . . .
Vonage Contact Center plays the provided queue announcements while the call is in a queue These announcements can include information about breakout options, the caller's position in the queue, and so on
- Call Connect Router (CCR) applet - Vonage Contact Center Product . . .
VCC replaces the placeholders with values for the target numbers before transferring the call Use the following format to specify a placeholder for a data source or IVR slot: The callback number presented to the target number appears in the number display format configured for your account
- Glossary - API Concepts | Vonage API Documentation
Explore a glossary of important definitions and concepts for Vonage APIs Learn more in Vonage's API documentation
- Automatic Call Distribution System (ACD) | Vonage
The Automatic Call Distribution (ACD) phone system seamlessly distributes calls to users or user groups ACD features help deliver positive customer experiences by connecting calls to the best available agent through skills-based routing, case-owner routing, etc
- What does ACP mean? - Abbreviation Finder
Using ACP as an acronym offers efficiency and brevity, saving time and space in communication while conveying professionalism and expertise within specific industries
- Vonage Business Cloud | Answers List | Additional Features
Telephone Keypad Codes Vonage Business offers keypad codes for checking voicemail, blocking caller ID, dialing an international number, and logging in to a call queue
- Agents, groups, queues and agreements - Vonage Contact . . . - Atlassian
An agreement in the VCC Admin Portal groups interactions according to a set of skills The agreement defines the target percentage of these interactions that Vonage Contact Center should route within the specified target time For more information about agreements, see Agreement based routing
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