Service-level agreement - Wikipedia A service-level agreement (SLA) is an agreement between a service provider and a customer Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user [1]
What is a Service Level Agreement (SLA)? - ServiceNow A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered Success in business depends heavily on an organization’s ability to understand and meet customer expectations
What is an SLA (service level agreement)? - IBM A service level agreement (SLA) is a contract between a service provider and a customer that outlines the terms and expectations of provided service
What is a Service-Level Agreement (SLA)? | Salesforce US What is a service-level agreement (SLA)? A service-level agreement (SLA) is a contract between a service provider and a customer that defines expected performance standards It sets clear commitments on service quality, availability, and response times
What is SLA? - Service Level Agreement Explained - AWS A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer
Service-level agreements (SLAs) — a complete guide A service-level agreement (SLA) is a contract between two companies or internal teams SLAs define the deliverables, timeframe, and metrics to align expectations and help teams succeed