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  • Route: Track Everything In One Place
    Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
  • Route Track: Package Tracking For the 21st Century
    With Route, customers track 11+ orders per month and check their package status 8-10 times Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts
  • Deadlines to file a claim - Route
    All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
  • Route
    Search for answers to common problems and get support from our team
  • Route
    Route Brand PortalApr 26, 2025 - Jun 25, 2025Download CSV
  • Shopper FAQs – Route for Shoppers
    Route offers the option to protect your online orders from damage, loss, and theft with our licensed Shipping Protection And if something happens, we’re here to help with a fast, convenient resolution Learn more: How much does Route Shipping Protection cost? How Route’s claims process works Refunds, replacement orders, and other claims
  • Route for Shoppers
    Search for answers to common problems and get support from our team
  • Tracking with Route
    Route displays all your online orders in a central, visual tracking app We use the shipping and tracking information you receive at the time of your purchase to display: Where your purchases are When they're expected to arrive How to report an order issue in the event that your Route protected package is lost, stolen, or damaged




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