- Route: Track Everything In One Place
Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
- File and manage claims – Route for Shoppers
What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and more What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with
- Route mobile app tracking FAQ - Route for Shoppers
The Route mobile app offers a seamless way to keep track of all of your orders in one place That means you can shop anywhere (even Amazon) and track it with Route
- What is Route Return Shipping Protection, and why do I need it?
Route Shipping Protection covers orders that are lost, stolen, or damaged in transit, and makes it easy to resolve the issue in a few quick steps Returns are for circumstances when your item arrives in good condition, but you've decided you no longer want it
- File and manage claims – Route
How Route’s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to file a claim Why was my customer’s claim denied? Refunds, reorders, and other claims resolution options How reimbursements work with Route’s AIR (Automated Issue Resolution) integration
- Route Protect: Keep Your Shipments Protected
When your customers protect a package with Route, they’re also protecting the planet Route calculates and offsets the carbon emissions involved in the delivery of every protected package, so that protected orders ship 100% carbon neutral
- Route
Easily record anything on your screen with Jam
- Refunds, reorders, and other claims resolution options - Route for Shoppers
Once the retailer fulfills the replacement order, you will receive another email with information about the shipping carrier (UPS, USPS, FedEx, DHL, etc ), tracking number, as well as links to track your package via the carrier’s website and Route’s web tracking page
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