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- Route: Track Everything In One Place
Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
- Route Track: Package Tracking For the 21st Century
With Route, customers track 11+ orders per month and check their package status 8-10 times Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts
- Orders Tab Overview – Route
In the Merchant Portal, you will be able to view the details for any orders that have been created and have selected Route Package Protection at the time of checkout This dashboard will help you answer any questions your customers may have about their order and will also provide you with the ability to file an issue on behalf of your customer
- Sign in to Continue - Route
Sign in to the Route Brand Portal to access your account and manage your settings
- Route
Search for answers to common problems and get support from our team
- Route Returns – Route
Route Returns is a full service returns solution which provides a seamless experience for customers while offloading manual work from brands Route Returns makes it simple for customers to file returns, receive labels, and track the progress of their return
- Why was my customer’s claim denied? – Route
There are rare instances in which Route may be unable to resolve an issue and a claim will be denied If your customer’s claim was denied and you’re not sure why, please see the information below
- Payments page FAQ – Route
The Payments page of the Finance tab in your Merchant Portal helps you keep track of all the Shipping Protection premiums you collect from your customers and transfer to Route each week as part of the billing process
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