- Route: Track Everything In One Place
Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
- Route Shipping Protection Policies – Route for Shoppers
Route is a package tracking and shipping protection provider We support brands by protecting their customers’ online orders from damage,
- Shopper FAQs – Route for Shoppers
Route offers the option to protect your online orders from damage, loss, and theft with our licensed Shipping Protection And if something happens, we’re here to help with a fast, convenient resolution
- Help Center - Route
Resources Pricing Sign InSign InBook Demo Route Shoppers Sign in to track all your packages in one place Need help with your order? Support, refunds and replacements
- How to file a claim - Route for Shoppers
You can return to this page at any time by going to claims route com (directly or via your claim confirmation email) to check for updates We will also send status updates via email when your claim is successfully filed, approved, and resolved
- Customer Service Agent Learning Guide – Route
Your login credentials will be the account information that was used to set up Route If you were not the primary user to set up your store account and need access, please contact your account manager to set up a profile for you
- How Route’s claims process works – Route
If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, etc , based on your store preferences—using our proprietary Automated Issue Resolution technology
- What does my tracking status mean? – Route for Shoppers
Tracking statuses can be confusing We’re here to help Below is a list of some common shipping updates that you may encounter while tracking your package, as well as a corresponding explanation an
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