- Xbox Support
Xbox Support Xbox Support
- Get a refund on apps and games bought from Microsoft
If you purchased a game or app from Microsoft, you may be able to request a refund Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund
- How to get a refund on a Microsoft subscription
How to get a refund on a Microsoft subscription Am I eligible for a refund? To check refund eligibility on a subscription you purchased from Microsoft, you will need to cancel it first Important: Not all cancellations will result in a refund
- Get an exchange or refund on devices bought from Microsoft
If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software
- Countries with prorated refunds for Microsoft subscriptions
A subscription longer than one month (such as an annual subscription) which has also been renewed, and purchased from one of the following countries, is eligible for a prorated refund for the renewal period only
- Get the status of your return or refund - Microsoft Support
If you were eligible for a refund, you can see the refund status by following the steps below If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry
- Microsoft Store billing help
Get Microsoft billing support Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history
- Microsoft Rewards refund and exchange policy
If you order a Reward that is out of stock or unavailable for other reasons, we may substitute a Reward of comparable value or refund your points Please also review the Microsoft Services Agreement
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