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  • Hilton employees who have transitioned to PEP, how’s your user . . .
    The biggest downside we've experienced with PEP: Using OnQ, there was a physical server in-house So even if the internet cloud went down, you could still do basic stuff like check-ins, and the changes would push through later PEP is entirely cloud-based, so when it goes down, you're hands are completely tied
  • PEP SYSTEM : r TalesFromTheFrontDesk - Reddit
    PEP is way more restrictive about special rates, pretty much giving you no options other than standard and the basic rewards discount Also, PEP is way worse about early check-outs Rather than hit a button, confirm, and have everything handled automatically, you have to go in manually and change the date, confirm a rate change (that won't
  • PEP: Authorization Payments: Completing : r askhotels - Reddit
    Ok I clicked Folio, clicked on the payments button, clicked custom amount, then put in the amount of what the authorization shows
  • Tips for PEP? : r Hilton - Reddit
    Tips for PEP? I’m a front desk agent at a small Home2 in the middle of no where and we’re just now changing from OnQ to PEP I’ve done the training and have a good grasp on the program but I (and my GM) were wondering if there were any tips for PEP that someone would know from being hands on with it
  • Help with PEP Training : r Hilton - Reddit
    Ok, so my hotel is converting to PEP around the end of the month I am trying to do the online training, and I'm having issues whenever I start a new module (i e Complete a Company Reservation or Walk In) first off it gives little direction
  • Converting to PEP : r Hilton - Reddit
    PEP is a living NIGHTMARE!!!!! I was so excited to get PEP after seeing one of my sister properties go through it It looked very clean and minimal However, ever since we switched over to PEP, it has been nothing but trouble I have been working for Hilton 17 years and I have NEVER in my entire career want to walk out on a daily basis
  • PEP - Discrepant Rooms? : r Hilton - Reddit
    PEP does this really fun thing where sometimes it will just not let a room be assigned, even if it's vacant and clean It's like PEP gets confused, because I usually only see it after me or one of my GSRs have gone in and changed its status in Housekeeping from Occ Dirty to Vac Ready
  • Putting aside the massive issues with PEP, its just tedious . . . - Reddit
    PEP requires you to go in and manually process redemption stays direct billing One particular gripe I have as a night auditor is having to open and close my shift several times in order to fix the tiniest of things The only good thing I have to say about PEP is that audit takes much less time to run That's it




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