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The site home pageTheresa, If you are using Genesys Cloud CX WebRTC in an Edge browser, h ave you configured the Windows System Sound Volume Mixer settings for Edge under the Apps section to match the Output and Input devices that are configured in the user's Audio Device
- Genesys Cloud CX Release Notes - August 11, 2025 | Genesys Cloud CX . . .
Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
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- Workforce Engagement Management - community. genesys. com
Genesys is updating the monthly voice transcription allocation in Genesys Cloud For all new quotes beginning August 18, 2025, and effective for existing customers at their next renewal We are implementing changes designed to better reflect real-world usage patterns, support global language needs, and deliver enhanced transcription accuracy across all supported languages
- Upcoming Enhancements to Coaching Learning Scheduling: More . . .
Hi everyone, We're pleased to share some upcoming enhancements to how Coaching and Learning appointments are scheduled in Genesys Cloud These changes aim to give you more control, greater transparency, and a closer alignment to Workforce Management (WFM) priorities, while still offering the flexibility your teams need day to day Why We're Making This Change Many of you have told us that
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Genesys Cloud Overview: Empowering Modern Contact Centers When: Jan 22, 2026 from 11:00 to 12:00 (ET) Community: Certification and Training
- Genesys Cloud Release Notes | March 24th 2025 | Workforce Engagement . . .
Genesys previously announced that, during the week of December 7, 2024, Genesys would migrate an additional 18 CIDR block of IP addresses used for Genesys Cloud public-facing media services Genesys postponed that date to April 5, 2025 These addresses supplement existing regions and cover growth in future regions The new IP range is 136 245 64 0 18 Additionally, Genesys will expand the RTP
- Genesys Cloud Deprecation: BYOC-Premises – Genesys Hardware Solution . . .
Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment If you require a premises deployment, Genesys recommends transitioning to a BYOC Premises – Customer Hardware Solution edge device
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