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Hi everyone, I'm Phaneendra 👋 I joined the Genesys Community a year ago, and it has genuinely been a goldmine of knowledge, insights and shared experience The support, ideas and conversations here have helped me learn, grow and shape new ways
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- Genesys Cloud - Beta HQ
The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know
- Genesys Cloud CX - Beta HQ
Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
- Genesys Cloud - Main
Randomly, Genesys will seem to lose track of the headset that is connected to the physical devices, causing either the phone icon in Genesys to turn red, the Audio Controls to display "Enable microphone permissions to enable audio controls", or everything in Gensys will LOOK like it should work, but the agent with have no audio, mic, or both
- Genesys Cloud - UI New Features
Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI There are 10 Chapters in the toolkit, many with more than one thing for you to check out So, dive in to the material to learn how to adopt this exciting update
- New unified navigation experience coming to Genesys Cloud | Genesys . . .
In a future release, Genesys Cloud will introduce a redesigned navigation system and an updated information architecture aimed at improving usability and stream
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