Working with Knowledgebase (KB) Articles - ServiceNow To obtain access to create or edit knowledgebase article, request the ServiceNow Content Editor service catalog item If you are not already logged in to ServiceNow, go to 4help vt edu and log in with VT Username and passphrase
Product Documentation - ServiceNow Knowledge contributors can create and edit knowledge articles within a knowledge base to share information across your organization To view an article template, you must activate the article templates feature and enable the desired templates
Master the knowledge management process - ServiceNow The short description in the incident or problem record becomes the knowledge article title, and the article is added to the KB specified in the configuration Depending on your configuration, knowledge articles created from incidents or problems may require additional approval
Knowledge Management in ServiceNow Users can browse and search knowledge using a knowledge homepage or contextual search from other ServiceNow applications Knowledge authors can contribute articles