|
- Blog - Aberdeen Strategy Research
Authored by Aberdeen View the latest blogposts and bite-sized research insights designed to inspire and inform business strategies
- Five Reasons Why Contact Centers Move to the Cloud - Aberdeen Strategy . . .
A trend analysis of Aberdeen’s cloud contact center studies between 2013 to 2018 shows that adoption of cloud technology has continuously risen during this time, with varying paces each year So, why are contact centers increasingly incorporating cloud technology into their activities? Financial Flexibility
- Why do B2B Buyers Struggle? The Answer is in the Data - Aberdeen . . .
Findings from Aberdeen PJA’s 2018 B2B Buyers Survey Get inside the heads of buyers as they gear up to make a purchase and see what it takes to stand out as a vendor
- Research Insights - Aberdeen Strategy Research
View Aberdeen’s fact-based, unbiased research insights Search and download resources from our latest research, or log in below to view the full research library
- About Us - Aberdeen Strategy Research
Aberdeen Strategy Research, a division of Spiceworks Ziff Davis (SWZD), illuminates B2B market realities through unbiased, credible research to inspire critical thinking and ignite data driven business actions — among end-users and vendors alike
- Fully Automated Contact Center: Myth or Reality? - Aberdeen Strategy . . .
Results from Aberdeen’s October 2020 AI in the Contact Center survey determined that firms using automation capabilities do indeed improve their CX results while simultaneously improving their operational efficiency
- Intent Data - Aberdeen Strategy Research
What is Intent Data? Aberdeen’s Buyer Intent Data monitors billions of daily web interactions and aggregates those interactions with customer and third-party data to measure an account’s intensity level in researching a Product Category
- Everything You Need to Know About Software Audits - Aberdeen Strategy . . .
As this 2015 Aberdeen Essentials report reveals, of all the software deployed in an enterprise, 28% goes unused or barely used This amounts to a loss of nearly $224 per PC Furthermore, the number of license audits being conducted by leading software vendors is increasing
|
|
|