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- Solved: Service Catalog Item - How to make assignment grou . . .
Hello For a service catalog item, we have a requirement that the assignment group is set SOLELY based on the response to one of the questions in the item (variable) I have gotten this to work by creating UI policies and a business rule However, the problem is that a user can still edit the ite
- How to handle work item and how does the work item state . . . - ServiceNow
With AWA enabled, it is always recommended the AWA engine handles the work item routing and assignment of tasks
- Advanced Work Assignment (AWA) Implementation Guide
Advanced Work Assignment lets you automatically assign work items to your agents, based on their availability, capacity, and optionally, skills AWA pushes work to qualified agents using work item
- Advanced Work Assignment (AWA) Quick Start Guide - ServiceNow
The Advanced Work Assignment (AWA) module rethinks work assignment within ServiceNow Currently, many implementations see work being routed via set conditions within scripts or assignment rules to assign work to particular groups or users
- Routing and Assignment: Advanced Work Assignment and Agent . . . - ServiceNow
ServiceNow Overview of Advanced Work Assignment and Agent Affinity and their implementation - Now Learning
- ServiceNow-Developer-Training Catalog Items - Flow. md at master . . .
Creating a complete catalog item Objective: learn about catalog items, the request catalog, request items, business rules, variables, variable sets, UI policies, client scripts, and workflows Login to your personal developer instance
- How to auto populate Assignment Group field present on . . . - ServiceNow
The requirement is to auto-populate the "Assignment Group" field present on the 'sc_req_item" table
- 6 mistakes to avoid when using Flow designer - The SN Nerd
As a development lead, I have had the pleasure of reviewing many a flow, usually created by developers who are either new to Flow designer or have recently migrated from using Workflow Editor I would like to share the top 6 mistakes that I see
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